Privacy Policy

Farm2Local App – Privacy Policy

Effective Date: 28/07/2025

Operator: Two Helping Hands Inc. (a not-for-profit organisation)

1. Overview

Farm2Local (“we”, “us”, or “our”) respects your privacy. This Privacy Policy explains how we collect, use, store, and protect your information when you use our mobile and web application (“App”).

Farm2Local is operated by Two Helping Hands Inc., a not-for-profit organisation. Our mission is to connect local farmers and community members—not to profit from your data.

2. What Information We Collect

We collect only the information necessary to provide and improve the service. This may include:
- Basic Account Details: name, email address, and optional profile info (if you register or list a farm)
- Location Data: to show users relevant local farms (only with your permission)
- Product Listings & Content: information entered by farmers to describe produce or services
- Usage Data: how you use the App (e.g. pages viewed, search terms, errors) to improve functionality

We do not collect sensitive personal data like payment details (handled by third parties like Stripe), health data, or biometric info.

3. How We Use Your Information

We use your data to:
- Show you local farms and food listings relevant to your area
- Let farmers manage listings and connect with local customers
- Improve the app based on user behavior and feedback
- Communicate occasional updates or service notices

We do not sell, trade, or rent your personal information to anyone.

4. Sharing of Information

We may share limited data only in the following circumstances:
- With service providers: e.g., map services or Stripe for payment processing
- If required by law: e.g., legal requests or to protect rights and safety

We do not share your personal information for marketing purposes.

5. Payments and Third-Party Services

All payments (if any) are handled by Stripe or other secure third-party processors. We do not collect or store your financial or credit card details. Stripe’s services are governed by their own Privacy Policy.

6. Data Storage & Security

Your information is stored securely and only for as long as needed to provide our services. We implement safeguards such as:
- Encrypted connections (HTTPS)
- Limited access to admin systems
- Regular updates and reviews

However, no system is 100% secure, and you use the App at your own risk.

7. Your Rights

You have the right to:
- Access the information we hold about you
- Request that we correct or delete your data
- Withdraw consent to location or email communications at any time

For requests, contact us at: [Insert email or contact form link]

8. Children’s Privacy

The Farm2Local App is intended for individuals aged 16 or older. We do not knowingly collect data from anyone under the age of 16. If you are a parent or guardian and believe your child has provided personal information, please contact us immediately.

9. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices. We’ll notify users via the app or website when significant changes are made.

10. Contact Us

Questions or concerns? Please contact:

Two Helping Hands NFP.
help@twohelpinhhands.com.au
PO Box 59 Beechwood, NSW, Australia, 2446